Our Commitment to Privacy

This Privacy Policy applies to Luxe Leap Travel (China) Co., Ltd. (“Luxe Leap Travel,” “Luxe Leap,” or “L&L”). At L&L, we recognize that the more we know about you, the better we can personalize and enhance your travel experiences. In the process of planning your journey, we may request personal information from you (some required, some optional). We are fully committed to safeguarding your personal information and ensuring its confidentiality. We will never sell your personal information to any third party.

Information We Collect and Why

When you contact our travel consultants or use our website to purchase or book a trip, we may request certain basic information such as your name, phone number, and payment details (including credit card number and expiration date). We may also request age, gender, and other identification-related details. This information is necessary to process bookings, follow up with you, and provide services.

To deliver truly bespoke services, we may request additional information, including but not limited to:

• Dietary Requirements

To accommodate your dietary needs and preferences, which will be shared with guides, restaurants, and hotels.

• Health and Medical Information

Such as age, gender, height, vaccination status (including COVID-19), and general health condition, in order to ensure your safety, provide suitable equipment, and comply with applicable laws.

• Flight and Passport Information

To arrange airport transfers, verify identity for hotel or cruise check-ins, and facilitate onward travel arrangements.

• Personal Preferences

To deliver highly personalized services. Our consultants and guides may record your preferences and requests during or after travel, allowing us to enhance your future experiences.

How We Use Your Information

• Research & Analytics

L&L may engage third-party service providers to assist with research and trend analysis. Any information shared will be limited and safeguarded by confidentiality agreements.

We may also collect information on how clients first heard about us and their preferred media channels, helping us improve marketing effectiveness.

• Website Usage Data

To improve our website and online services, we may collect information about visitors, including domain, browser type, referral websites, and browsing behavior on www.luxeleaptravel.com.

• Cookies

Our website uses cookies to improve functionality and recognize returning visitors. You may disable cookies in your browser settings, but certain features of the website may not function properly if cookies are disabled.

Data Security and Confidentiality

At L&L, we treat our travelers as part of our family, and we take the utmost care in safeguarding the information entrusted to us. We comply with all applicable data protection laws, including the Civil Code of the People’s Republic of China and the Personal Information Protection Law of the People’s Republic of China (PIPL).

We will not disclose personal information to external parties without your knowledge and consent, unless required by law or as outlined in this Privacy Policy. We also adopt strict security measures to prevent unauthorized access, disclosure, or misuse of your information.

Data Retention

We will retain your personal information for the minimum period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

You have the right to access, correct, update, or request deletion of your personal information, subject to applicable legal requirements.

To exercise these rights, please contact us at luxeleaptravel@gmail.com.

Complaints

If you believe that L&L has not complied with this Privacy Policy or has mishandled your personal information, you may file a complaint by emailing luxeleaptravel@gmail.com. Complaints will be investigated and responded to within 30 business days. If the complaint is found to be valid, L&L will take appropriate corrective measures, which may include policy or practice adjustments.

Company Information

For the purposes of this Privacy Policy, “Luxe Leap Travel,” “Luxe Leap,” and “L&L” refer to Luxe Leap Travel (China) Co., Ltd., a company established and registered in China.