Terms & Conditions

Updated on: September 2, 2025

Luxe Leap Travel (“L&L”) reserves the right, at its sole discretion and without prior notice, to update or revise these Terms & Conditions at any time. The most current version will always be available on our website.

For the purposes of this document, “Luxe Leap Travel,” “Luxe Leap,” “L&L,” “we,” and “our” refer to Luxe Leap Travel (China) Co., Ltd., including its employees, guides, contractors, shareholders, officers, directors, and agents. Luxe Leap Travel is a travel company registered in China. All journeys are subject to L&L’s Standard Terms & Conditions, available on your account statement, on our website, or upon request. Please read them carefully before completing your booking.

The following selected terms are highlighted to draw attention to the limited nature of our obligations. If you have any questions or concerns, please contact your travel consultant.

Travel Documents

Travel documents may include, but are not limited to: visas, passports, vaccination certificates, medical test results, proof of medical insurance, and any other government-mandated documentation required for travel to or within China. These requirements vary by nationality and may change without notice due to circumstances beyond our control.

While we make every effort to provide accurate information, it is your sole responsibility to ensure that you possess the correct documents applicable to your nationality and journey. L&L is not liable for any expenses incurred if a traveler is denied entry into China or other destinations.

External Travel Services

At the traveler’s request, L&L may recommend services provided by third-party operators beyond the scope of L&L’s own offerings. While we endeavor to recommend only companies of the highest standard, L&L does not guarantee third-party services.

L&L is not responsible for injury, expense, cost, or cancellation penalties arising from the actions or omissions of third-party providers, nor do we accept liability for the standard of care delivered by such providers.

Health & Fitness

By paying a deposit and completing your Traveler Information Form, you certify that you have no physical, mental, or other conditions or disabilities that would create a hazard for yourself or other travelers, and that you have received all required or recommended vaccinations as mandated by Chinese authorities. Please consult your physician prior to travel.

We reserve the right to make modifications to any journey or its activities if deemed necessary or advisable, including:

1. To accommodate physical, mental, or emotional conditions disclosed by you;

2. To address local health and safety concerns.

If you choose not to disclose relevant health or vaccination information, we may be unable to provide certain services.

Travelers are responsible for carrying all required identification and documents at all times. Regulations change frequently and rapidly—please remain informed before and during your journey.

Insurance

We strongly recommend that all travelers review their personal and health insurance coverage before departure to ensure adequate protection for themselves, their families, and dependents in the event of property loss, illness, injury, or death.

L&L is not liable for expenses related to pandemic-related events (e.g., border closures, government-mandated quarantines, or medical emergencies). All such costs are the sole responsibility of the traveler.

Risks

L&L journeys are designed to take travelers “off the beaten path,” to destinations where facilities, infrastructure, and safety standards may differ significantly from those in your home country. Travel may involve physically challenging activities and carries inherent risks of serious injury, permanent disability, or death due to accidents, illness, or the actions or negligence of others.

Medical facilities and services may be limited or less advanced than those available at home. Additional risks include theft, loss, or damage to property. Many services (such as accommodations, transport, meals, local tours, and activities) are provided by independent suppliers over whom L&L has no direct control.

Liability, Release & Indemnification

Participation in any L&L journey requires each traveler to review, sign, and return our Acknowledgment of Risk, Release, and Indemnification Form.

This document will be sent after we receive your initial deposit and must be completed and returned no later than 15 days prior to departure. Your reservation is not finalized until the signed form has been received.

Private Group Journeys

Pricing, Reservations & Payments

Pricing for Private Group Journeys is based on the number of participants. Any change in group size within 20 days prior to departure may alter the final per-person trip cost. Any modifications to itinerary details prior to departure may also affect the price.

• A deposit of USD 2,000 per person is required to confirm a Private Group Journey.

• Final balance is due 60 days prior to departure.

• Bookings made within 60 days of departure require full payment.

• The Traveler Information Form and signed Acknowledgment of Risk, Release, and Indemnification Form must be submitted at least 15 days prior to departure.

Special cancellation terms may apply. Please refer to your account statement for trip-specific Terms & Conditions.

Cancellations by Traveler

Refund amounts are as follows (per person):

• Within 7 days of booking, up to final payment date: Full refund of deposit

• 60+ days prior to departure: USD 1,500 cancellation fee

• 30 days prior to departure: 50% refund of total trip cost

• 0–30 days prior to departure: No refund / 100% cancellation fee

Cancellations by L&L

L&L reserves the right to cancel any Private Group Journey at its sole discretion. While we will make reasonable efforts to refund monies received, unrecoverable third-party deposits and expenses may limit refund availability.

If L&L elects in good faith to operate a journey despite external events or conditions (including those affecting air travel), no refunds will be issued to travelers who choose to cancel; such cancellations remain subject to the policies above.

Custom Journeys

Pricing, Reservations & Payments

A non-refundable itinerary design fee of USD 1,000 is required to begin planning. This fee is applied to the final balance.

• A deposit of USD 1,500 per person is required.

• Final balance is due 60 days prior to departure.

• Bookings made within 30 days of departure require full payment.

• Traveler Information Form and signed Release Form must be submitted at least 50 days prior to departure.

Cancellations by Traveler

Refund amounts are as follows (per person):

• Itinerary design fee: Non-refundable

• 50+ days prior to departure: Full refund of deposit

• 50–30 days prior to departure: USD 1,000 cancellation fee OR 100% travel credit (valid for one year)

• 0–30 days prior to departure: No refund / 100% cancellation fee

Special cancellation terms may apply. Please refer to your account statement for trip-specific Terms & Conditions.

Cancellations by L&L

L&L reserves the right to cancel any Custom Journey at its sole discretion. Refunds will be issued to the extent possible, but unrecoverable third-party deposits and expenses will not be refunded.

Force Majeure

L&L is not liable for failure or delay in performing obligations under these Terms due to events beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, labor strikes, government actions, epidemic/pandemic, or other unforeseeable events.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the People’s Republic of China. Any disputes shall be submitted to the competent courts of Shanghai, China.